How to upload/ remove instruction videos from helpdesk on FLOOR

Created by Support 10 Times, Modified on Mon, 9 Sep at 9:24 AM by Support 10 Times

How to add/ remove walkthrough/ instruction videos from FLOOR helpdesk

FLOOR has default videos on Visitor and Exhibitor Instructions uploaded in the Helpdesk Section. A few organizers demand to upload their own customized videos in addition to the existing ones or in place of them.

Steps to Add/ Remove Video from the FLOOR Helpdesk:

Step 1: Refer to the FLOOR dashboard.

Go to Settings > Helpdesk

Step 2: Click on Add New tab

Step 3: Add Title of the Video and youtube embedded video link and Click on Save.

Note: In order to upload the required video, you need to add Youtube embedded video link.

Step 4: Enable/disable button for the video you want to enable or disable from FLOOR Helpdesk.

Note: If you want to edit the video title or the video link you can click on the video title and can do it from there

How to generate Embed Video Link

Go to Youtube and click on the video you want to add to Helpdesk
Click on Share tab
Click on Embed tab

Note: Do not copy the entire code.

This is the URL to be entered in the "Embed Link" field in the Helpdesk section on FLOOR
Only Admins can control this function

Kindly refer to our respective video below on YouTube for better understanding