Definition and usage of Check-ins on FLOOR

Created by Support 10 Times, Modified on Mon, 9 Sep at 8:57 AM by Support 10 Times

How are the check-ins calculated and charged on FLOOR

Check-in” is equal to daily user participation on the FLOOR.

Check-in is charged once a user enters the FLOOR event. One check-in gives a user an access for 24 hours, from the time of log-in (Depending on your validity plan described below).

To understand check-in charges, you need to be familiar with :

FLOOR Modes: Community or Preview / Open / Closed (Refer to this article for better understanding)
FLOOR User Types: Admin / Presenter / Participant (Refer to this article for better understanding)

COMMUNITY/ PREVIEW Mode:

Community mode is used pre-event i.e. until your live event starts.

For Participants:

In this mode, no check-in is charged for users, as they cannot participate in any live interaction. To allow users to do any of the live-action, you need to change the FLOOR to open-mode.

The list of Live interactions includes :

Stage - attends a session
Lounge - grabs a table and interacts
Booth - meets an exhibitor
VIP Lounge - does a meeting

For Admin/Presenter:

In community mode, 50 check ins are allowed to use the FLOOR daily, without being charged.

OPEN Mode:

In the Open Mode, 50 check ins are allowed to use the FLOOR daily, without being charged.

Presenters including speakers, moderators, hosts or exhibitors are allowed to use for 40 mins in a single day without being charged (a check-in). Beyond 40 min, they would be charged 1 check-in for a day

Visitors/ Delegates are allowed to use for 5 mins in a single day without being charged (a check-in). Beyond 5 mins, they would be charged 1 check-in for a day

Note:

Users would include all user types: admins, presenters and participants.
You get 50 check-ins per day to test and check the platform with exhibitor and speakers (These 50 check-ins cannot be rolled over to next day)
In case the event is not marked as Community or closed and there are delegates coming on the platform before the event, the account will get charged with credits for the same (depending on your validity plan, up to 4 Credits).
If there are More than 50 Check-ins in a day then extra check-ins will be deducted from your available credits.
If the entire Check-in balance is exhausted in a day and you have negative balance, then the next day 50 daily check-in will be reduced to that number. For Eg- if there is -5 negative balance, then your next day daily limit will be 50-5 = 45 check-ins.

CLOSED Mode:

In Closed Mode, only the authorized admins/presenters are allowed to enter the FLOOR. No visitors/ delegates are allowed to enter the FLOOR, therefore there is no charge. For admins/presenters, same logic is applied as during Open mode.

Check-in Validity

You can set rules for how long 1-checkin should be valid. This would help in saving check-in cost.
Check-in Validity can be set as 24hr, 1 week or 1 month. The redemption of Credits per Check-in, is different for the below three Validity plans:

To do so, kindly Go to Registration & Ticket > Sign in & Ticket Setup > FLOOR Check-in Validity

Please watch the below video for more understanding:

Note: Please note that complimentary credits/check-ins are valid for 90 days from the plan's expiry date if no new plan is purchased. Users must utilize these credits within three months of their issuance, or they will expire.

In contrast, purchased credits/check-ins are valid for 12 months from the date of purchase, regardless of plan status. Users have up to 12 months to use their purchased credits/checkins.