How to use VPN (Virtual Private Network)/ troubleshoot firewall

Generally, we do not recommend users to access FLOOR via Virtual Private Network (VPN) because our video streaming host provider does not work well with VPNs. However, we understand that some users have to use a VPN to access FLOOR.

So here’s how you can do this:

For Firewall Issues

A firewall is a network security system that establishes a barrier between a trusted network and an untrusted network, such as the Internet. Ports in your computer's firewall control will determine whether your system can have access to FLOOR.

If you are using a VPN to access Floor, you should first conduct a mic-cam test at https://webdemo.agora.io/agora_webrtc_troubleshooting/ to make sure the firewall setting allows you to connect to the Floor. If the firewall has blocked Floor, please safe list our connection and remove authentication logic for VPN.

In more detail, here are the steps you should take:

STEP 1: Check your system settings using https://webdemo.agora.io/agora_webrtc_troubleshooting/ to make sure the firewall setting is okay.

STEP 2: If the Firewall setting is identified as an issue, then ask your IT department or your VPN provider to help.

STEP 3: Once you contact your IT department or VPN provider, ask them for guidance on these following tips:

1. Open TCP ports 80; 443; 3478, 5349, 6443

2. Open UDP Ports 3478; 5349, 6443

Use the below URL for more details:
https://docs.agora.io/en/Agora%20Platform/firewall?platform=Web

3. Safe-list the following domains:

*.agora.io
.edge.agora.io
*.agoraio.cn
.edge.agoraio.cn

*.floor.bz

https://firebasestorage.googleapis.com/
https://www.googletagmanager.com/
https://fonts.googleapis.com/
https://firestore.googleapis.com/
https://www.googleapis.com/

stream.mux.com
*.mux.com

Please Note: If you continue to have trouble with the VPN, please contact your IT department or VPN service provider.